Application Method for Visiting the Office (My Number Card Issuance Application)

The in-person application method involves visiting the City Hall or Branch Office to apply for the My Number Card, and receiving the card at your home (registered residence) via registered mail or personal delivery upon issuance.

(1) Apply for the card at City Hall or a Branch Office → (2) Receive the card at home (registered residence) etc.

A government-issued identification document with a photo is required. If you do not have a government-issued identification document with a photo, please apply using the in-person application method.
If you would like to check the types of application methods, please see the following link.

• How to Obtain a My Number Card (Individual Number Card)

Application Method [For First-Time Card Applicants]

Please bring the necessary documents to the Citizen Affairs Division, Hirao and Wakabadai Branch Offices, and apply in person.

Required Documents

1. Photograph (taken within the last 6 months, 4.5cm tall x 3.5cm wide, no background, no hat)
2. Identification documents A2 points or A1 points + B1 points (see below for "List of Identification Documents")
3. Notification Card (for those who have one)
4. Basic Resident Registration Card (for those who have one)

If the person is under 15 years old or is an adult under guardianship, the following documents are also required.
Additionally, both the person and the legal representative must come to the office.

5. Identification documents for legal representatives A2 points or A1 point + B1 point (see below for "List of Identification Documents")
6. If the person is under 15 years old, a copy of the family register (not required if the person and their legal representative are in the same household, and the person's registered domicile is within Inagi City)
7. Certificate of Registered Matters for Adult Guardianship

Application Method [For Renewal and Reissuance]

Please bring the necessary documents to the Citizen Affairs Division, Hirao and Wakabadai Branch Offices, and apply in person.

Required Documents

1. Photograph (taken within the last 6 months, 4.5cm tall x 3.5cm wide, no background, no hat)
2. My Number Card
3. [For those who have lost their My Number Card] Identification documents A2 points or A1 point + B1 point (see below for "List of Identification Documents")

If the person is under 15 years old or is an adult under guardianship, the following documents are also required.
Additionally, both the person and the legal representative must come to the office.

4. Identification documents for legal representatives A2 points or A1 point + B1 point (see below for "List of Identification Documents")
5. If the person is under 15 years old, a copy of the family register (not required if the person and their legal representative are in the same household, and the person's registered domicile is within Inagi City)
6. Certificate of Registered Matters for Adult Guardianship

Fee

Free
However, a fee of 1,000 yen (800 yen if no electronic certificate is included) will be charged in the following cases.

• Reissue due to loss, damage, contamination, or burning of My Number Card
• Reissue due to not changing the address on the card within the specified period
• Reissuance of My Number Card after voluntary return
• Reissuance after the Certificate of Residence has been deleted for reasons such as not residing
• [Foreigners] Reissuance of My Number Card due to expiration for mid- to long-term residents (excluding those with a status of residence as Highly Skilled Professional (ii) or Permanent Resident)

List of Identity Verification Documents

• Identification documents must be valid and within their expiration date.
• Identification documents must match the Certificate of Residence with either "name and date of birth" or "name and address".

A government-issued photo ID

• Driver's License
• My Number Card (with photo)
• Basic Resident Register Card (with photo)
• Passport
• Physical Disability Certificate, etc.
• Driving History Certificate (limited to those issued on or after April 1, 2012)
• Residence Card (with photo)
• Special Permanent Resident Certificate (with photo) etc.

B No Photo ID

• Health Insurance Card
• Long-Term Care Insurance Card
• Pension Book
• Basic Pension Number Notification
• Various Pension Certificates
• Public Assistance Recipient Certificate
• Various Medical Certificates (Maru Nyuu, Maru Ko, Maru Ao)
• Maternal and Child Health Handbook (for those who have received a certificate of birth registration)
• Residence Card (No Photo)
• Special Permanent Resident Certificate (No Photo)
• Student ID (one that includes "name and date of birth" or "name and address")
• Employee ID (one that includes "name and date of birth" or "name and address") etc.

Note: Digital student ID and digital employee ID cannot be screenshotted. The app must be launched and operated in the presence of staff.

Application Location

1. Citizen Affairs Division Citizen Service Section (Open only on weekdays and holiday service counter days)
2. Hirao Branch Office (Weekdays only, excluding Saturdays, Sundays, and holidays)
3. Wakabadai Branch Office (Weekdays only, excluding Saturdays, Sundays, and public holidays)

Reception HoursFrom 8:30 AM to 5:00 PM (However, on holidays, the hours from 11:45 AM to 1:00 PM are excluded)

• Hirao Branch Office
• Wakabadai Branch Office

How to Receive

It will be sent to the address registered in the resident registration via "registered mail" or "mail requiring personal receipt."
You will receive the envelope containing the My Number Card directly from the postal delivery person.

Notes

• Notification cards, Basic Resident Registration cards, and My Number Cards will be collected at the time of application. It will take time for your My Number Card to arrive, so if you need any of the various cards in the meantime, please apply using the in-person application method at the time of issuance.
• The PIN for the My Number Card will be filled out in the Application Form.
• Those who incur an issuance fee will need to pay the fee at the time of card application. Please note that the fee is non-refundable after the application is accepted.
• Please be sure to receive your My Number Card within the storage period at the post office (10 days).
• In the event that you are unable to receive the card within the postal service's holding period, it will be returned to City Hall. To collect it, you will need to visit the main City Hall. It will be held for a certain period, but after the holding period has expired, it will be discarded. Please note that there will be a fee for obtaining the card afterwards.
• If there are any deficiencies in the photos, a notification for reapplication will be sent from the Local Government Information System Organization. Please check the notification and reapply on your own.

• Issuance in-person method (My Number Card application)

Period from Application to Receipt

The period from application to receipt of the My Number Card is approximately 1 month (as a guideline).
If you do not receive a notification after more than 2 months from your application, please consult us as we will check the issuance status here.