[Proxy Receipt] My Number Card Receipt (In-Person Collection at Issuance)

My Number Card must be received in principle by the individual themselves. If the individual is receiving it, please refer to the link below.
The card can only be entrusted to an agent if the individual is unable to come to the office due to unavoidable reasons such as hospitalization or physical disabilities.
When receiving the card through an agent, in addition to proof of hospitalization or proof of admission to a facility, identification documents with photos of both the individual and the agent will be required.
Since the required documents differ from the usual ones, please consult us in advance if you have any questions.
Please check the requirements and necessary documents for agent receipt below.

• [In-Person Pickup] My Number Card Collection (In-Person Issuance)

Requirements for Receiving on Behalf of Someone and Certificate for Inability to Visit the Office

Reasons for not being able to visit the office	Certificate that cannot be issued (any one of the following)
Older Adults aged 75 and above	No documents are required as it can be determined by age.
Children under junior high school age	No documents are required as it can be determined by age.
High school students and technical college students	Student ID (Digital Student ID not accepted), Certificate of Enrollment
Adult under guardianship	Certificate of Registered Matters
Protected Person / Assisted Person	Certificate of Registered Matters (Please also bring the list of proxy actions)
Persons with Disabilities	Disability Certificate, Disability Welfare Service Recipient Certificate, Independence Support Medical Recipient Certificate, Special Child Allowance Certificate
Certified Individuals Requiring Nursing Care and Support	Long-Term Care Insurance Beneficiary Certificate, Certification Result Notification, Photo ID (created by the Long-Term Care Service Provider)
Facility Residents	Admission Certificate, Photo ID (Created by the facility director)
Persons in long-term hospitalization	Medical certificate, hospitalization medical plan, receipt confirming hospitalization (issued within the last month), photo identification (created by the hospital director)
Pregnant Women	Mother and child health handbook, receipt or examination ticket indicating that prenatal checkups have been conducted
Those studying abroad	Copy of the visa (where the visa can be confirmed), copy of the student ID from the study abroad institution
For those on long-term business trips (such as seafarers on long voyages)	Documents that indicate long-term business trips or long-term voyages created by the workplace (Those recognized as difficult to visit the office based on objective circumstances such as job description, work location, and work style)
Individuals who avoid social participation and remain at home for a long time (Hikikomori individuals)	Photo ID (created by the public support agency you are consulting with and the head of that agency)

• Photographic Certificate (Created by Long-term Care Support Business Operators) (PDF 172.9KB)
• Photo ID Certificate (Created by Facility Director) (PDF 155.9KB)
• Photo ID Certificate (Created by Hospital Director) (PDF 155.9KB)
• Photo ID Certificate (created by the public support agency being consulted and the head of that agency) (PDF 211.8KB)

• Note: A photo ID certificate can be used as a substitute for identification documents for those who are certified as requiring nursing care or support, residents of facilities, long-term hospitalized individuals, and those who are socially withdrawn. Please download and create it.
• Note: Reasons such as work or being busy are not considered valid reasons, so please understand.

How to Receive

1. Once your card has arrived at City Hall and is ready for pickup, the city will send you a notification for receiving your My Number Card.
2. After viewing the announcement, please prepare the necessary documents and make a reservation via the internet or by phone.
3. On the reserved date and time, please bring all necessary documents to the My Number Card special counter on the 1st floor of City Hall, and have your representative come to the office.
   For details, please refer to the notification sent from the city.
   Note: If there are any deficiencies or missing documents, the issuance of the My Number Card cannot be completed.

• Online Reservation (My Number Card Collection Reservation Site)(External Link)

Required Documents [For First-Time Card Applicants]

1. Notification and Response Form for Individual Number Card (White postcard sent from the city)
2. Personal identification documents A2 points or A1 point + B1 point or B3 points (1 point must include a photo) (see below for "List of Identification Documents")
3. Identification documents of the agent A2 points or A1 point + B1 point (see below for "List of Identification Documents")
4. Certificate of Inability to Visit (Refer to the above "Requirements for Proxy Receipt and Certificate of Inability to Visit")
5. Notification Card (for those who have one)
6. Basic Resident Registration Card (for those who have one)

If the person is under 15 years old or a ward of an adult guardian, the following documents are required.

7. If the person is under 15 years old, a copy of the family register (not required if the person and their legal representative are in the same household and the person's registered domicile is within Inagi City) is not required.
8. Certificate of Registered Matters for Adult Guardianship

Required Documents [For Renewal and Reissuance]

1. Notification and Response Form for Individual Number Card (White postcard sent from the city)
2. My Number Card
3. Personal identification documents (any of the following)
   • [Those Who Can Bring My Number Card]
     Personal identification documents A1 point or B1 point (see below for "List of Identification Documents")
   • [Those Who Cannot Bring Their My Number Card]
     Identification documents of the individual A2 points or A1 point + B1 point or B3 points (1 point must include a photo) (see "List of Identification Documents" below)
4. Identification documents of the agent A2 points or A1 point + B1 point (see below for "List of Identification Documents")
5. Certificate of Inability to Visit (Refer to the above "Requirements for Proxy Receipt and Certificate of Inability to Visit")

If the person is under 15 years old or is an adult under guardianship, the following documents are required.
Additionally, both the person and the legal representative must come to the office.

6. If the person is under 15 years old, a copy of the family register (not required if the person and their legal representative are in the same household and the person's registered domicile is within Inagi City) is not required.
7. Certificate of Registered Matters for Adult Guardianship

Fee

Free
However, a fee of 1,000 yen (800 yen if no electronic certificate is included) will be charged in the following cases.

• Reissue due to loss, damage, contamination, or burning of My Number Card
• Reissue due to not changing the address on the card within the specified period
• Reissuance of My Number Card after voluntary return
• Reissuance after the Certificate of Residence has been deleted for reasons such as not residing
• [Foreigners] Reissuance of My Number Card due to expiration for mid- to long-term residents (excluding those with a status of residence as Highly Skilled Professional (ii) or Permanent Resident)

List of Identity Verification Documents

• Identification documents are limited to originals that are within the validity period.
• Identification documents must match the "name and date of birth" or "name and address" on the Certificate of Residence.

A government-issued photo ID

• Driver's License
• My Number Card (with photo)
• Basic Resident Register Card (with photo)
• Passport
• Physical Disability Certificate, etc.
• Driving History Certificate (limited to those issued on or after April 1, 2012)
• Residence Card (with photo)
• Special Permanent Resident Certificate (with photo) etc.

B No Photo ID

• Health Insurance Card
• Long-Term Care Insurance Card
• Pension Book
• Basic Pension Number Notification
• Various Pension Certificates
• Public Assistance Recipient Certificate
• Various Medical Certificates (Maru Nyuu, Maru Ko, Maru Ao)
• Maternal and Child Health Handbook (for those who have received a certificate of birth registration)
• Residence Card (No Photo)
• Special Permanent Resident Certificate (No Photo)
• Student ID (one that includes "name and date of birth" or "name and address")
• Employee ID (one that includes "name and date of birth" or "name and address") etc.
• Photo ID
  • For those under 18 years of age and for adult wards
  • [Person requiring nursing care or support certification]
  • [Person who is a facility resident or long-term hospitalized patient]
  • For those who are withdrawn

• Photo ID Certificate [For those under 18 years old and for adult wards] (PDF 166.8KB)
• Photo ID Certificate [For those certified as requiring nursing care or support] (PDF 172.9KB)
• Photo ID Certificate [For Facility Residents and Long-term Hospitalized Patients] (PDF 155.9KB)
• Photo ID Certificate [For Individuals Who Are Withdrawn] (PDF 211.8KB)

Note: Digital student ID and digital employee ID cannot be screenshotted. The app must be launched and operated in the presence of staff.

Note: A photo ID can be used instead of identification documents for individuals under 18 years old, those under guardianship, individuals certified as requiring nursing care or support, residents of facilities, long-term hospitalized patients, and those who are socially withdrawn. It can also serve as proof for those who cannot visit the office (except for high school or technical college students). Please download and create it from the above.

Pickup Location

Citizen Affairs Division Citizen Service Section
Reception Days
Weekdays and only on holiday service counter days
Reception Hours
From 9 AM to 4 PM (excluding 11:30 AM to 1 PM)

Notes

• When issuing the My Number Card, the face photo on the card will be matched with your face. Please note that you will be required to remove masks or similar items during the face verification.
• The notification card and the basic resident register card will be collected at the time of issuance.
• Cannot be issued at Hirao and Wakabadai Branch Office.
• You will set your PIN at the counter using the touch panel.

Period from Application to Receipt

The period from application to receipt of the My Number Card is approximately 1 month (as a guideline).
If you do not receive a notification after more than 2 months from the application, please consult us as we will check the issuance status here.