When you lose, burn, or damage your My Number Card for those moving abroad

When you lose your My Number Card

If you lose your My Number Card, please follow the procedures below.

1. First, to prevent the misuse of your card, please contact the call center below and proceed with the temporary suspension process.
2. After the temporary suspension, please submit a lost property report at the nearest police box or police station. Please note that the receipt number for the lost property report will be required for the reissuance procedure of the My Number Card, so please be careful not to lose it. (If you lose it abroad and submit a lost property report abroad, a translation is required.)
3. If you wish to cancel your lost My Number Card and request a reissue of your My Number Card, please proceed with the procedure at an overseas diplomatic mission, the municipality of your temporary residence, or your registered domicile (for a fee).
4. If you have found your lost card, please proceed to lift the suspension at your overseas diplomatic mission or at your registered municipality.

My Number Card Temporary Suspension Contact

Temporary suspension due to loss or theft of My Number Card is accepted 24 hours a day, 365 days a year.

Dedicated Dial for My Number Card Holders Moving Abroad

03-6734-0170(International call charges apply)

Those who wish to abolish the My Number Card and obtain a new card (reissue of the My Number Card)

If you lose, burn, or damage your My Number Card, you can apply for the cancellation and reissuance of the card at an overseas diplomatic mission, the municipality of your temporary residence, or your registered domicile. If you wish to reissue your My Number Card, please refer to the following link.

• Application for My Number Card for Those Moving Abroad

Those who have found their My Number Card

If the lost My Number Card is found, it can be used again by going through the procedure to lift the temporary suspension.

Application Location (Registered Domicile in Inagi City)

• Overseas diplomatic missions (Setting a password in Inagi City may take time for the procedure)
• Citizen Affairs Division of Inagi City Hall, Hirao Branch Office, Wakabadai Branch Office (procedures can be completed on-site)

Required Documents (Permanent Residence in Inagi City)

Personal Application

Found My Number Card

• Overseas Diplomatic Mission Application: The Application Form requires the entry of a PIN.
• Inagi City Application: Verification of the PIN is required at the counter

Application for Legal Representative (for those under 15 years old or adult wards)

1. Personal My Number Card
   • Overseas Diplomatic Mission Application: The Application Form requires the entry of a PIN.
   • Inagi City Application: Verification of the PIN is required at the counter
2. One official photo ID issued by a public office for the legal representative (such as a passport or My Number Card)
3. Certificate of Registered Matters (for adults under guardianship)

Those who are issuing electronic certificates for signatures

Even if the suspension of the My Number Card is lifted, the signature electronic certificate will not be automatically released. After lifting the suspension of the My Number Card, procedures for revocation and reissuance are necessary. At that time, it will be required to enter the PIN of the discovered My Number Card (two types: 4 digits and signature electronic certificate).