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A warning about "businesses pretending to be DMM.com Co., Ltd." who try to make you pay money under the pretext of unpaid fees for pay video sites using SMS

Updated: April 28, 2017

An SMS (Short Message Service) is sent to the consumer's mobile phone stating, "We cannot confirm the payment for the paid content usage. If we do not hear from you by the end of the day, we will move to legal proceedings." Businesses that try to force consumers who contact the telephone number listed in , to pay money under the guise of unpaid fees for paid videos by telling consumers that they will withdraw the legal proceedings if payment is made by the end of the day. Consultations pertaining to this have been sent to local consumer affairs centers, etc.

From the Consumer Affairs Agency, based on the provisions of Article 38, Paragraph 1 of the Consumer Safety Act (Act No. 50 of 2009), in transactions with "DMM" etc. We have received information that there is an act that may unfairly harm the interests of consumers (confused by deceiving or intimidating consumers). We inform all consumers.

Link to external site Opens in a new window.Click here for details (Consumer Affairs Agency website/external link)

Inquiries about this page

Inagi City Industry, Culture and Sports Department Citizen Collaboration Division
2111 Higashi Naganuma, Inagi City, Tokyo
Phone: 042-378-2111 Fax: 042-378-5677

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Inagi city official mascot Nashinosuke Inagi
2111 Higashi Naganuma, Inagi City, Tokyo 206-8601
Open agency hours: 8:30 a.m. to 5:00 p.m. Main phone number: 042-378-2111 Fax: 042-377-4781
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