Application in person (My Number Card application)

In the application-on-office method, when applying for a My Number Card, you must come to the city hall or a branch office and apply, and then receive the card at your home (resident registration place) by registered mail or by mail that is only for you to receive the card.
(1) Apply for a card at City Hall or a branch office → (2) Receive the card at your home (resident registration place), etc.
A government-issued identity verification document with a photo is required. If you do not have a government-issued identity verification document with a face photo, please apply by visiting the office at the time of issuance.
If you would like to check the types of application methods, please click here .

How to apply [For those who are obtaining a card for the first time]

Please bring the necessary documents to the Citizens Division Citizen Counter or Hirao/Wakabadai Branch Office and apply in person.

Required documents

(1) Face photo (taken within the last 6 months, 4.5cm high x 3.5cm wide, no background, no hat)
(2) Identity verification documents A2 points or A1 point + B1 point (see "List of identity verification documents" below)
(3) Notification card (only for those who have it)
(4) Basic resident register card (only for those who have it)
　
If the person is under 15 years of age or an adult ward, the following documents are also required.
In addition, both the person and their legal representative must be present at the office.
(5) Two pieces of identification documents A or one piece of identification documents A and one piece of identification documents B of the legal representative (see "List of identification documents" below)
(6) [If the person is under 15 years old] A copy of the family register (not required if the person and the legal representative are from the same household or if the person's registered domicile is in Inagi City)
(7) [If the person is an adult ward] Certificate of registered matters

Application method [For renewal/reissue]

Please bring the necessary documents to the Citizens Division Citizen Counter or Hirao/Wakabadai Branch Office and apply in person.

Required documents

(1) A photograph of your face (taken within the last six months, 4.5 cm long x 3.5 cm wide, with no background and no hat)
(2) My Number Card
(3) [Only for those who have lost their My Number Card] Two pieces of identity verification document A or one piece of identity verification document A and one piece of identity verification document B (see "List of identity verification documents" below)
　
If the person is under 15 years of age or an adult ward, the following documents are also required.
In addition, both the person and their legal representative must be present at the office.
(4) Two pieces of identification documents A or one piece of identification documents A and one piece of identification documents B of the legal representative (see "List of identification documents" below)
(5) [If the person is under 15 years old] A copy of the family register (not required if the person and the legal representative are in the same household or if the person’s registered domicile is in Inagi City)
(6) [If the person is an adult ward] Certificate of registered matters
　

commission

Free <br id="3"/>However, in the following cases, a fee of 1,000 yen (800 yen if no electronic certificate is installed) will be charged.

• Reissuance of My Number Card due to loss, damage, defacement, or fire
• Reissuance of card due to failure to change address within the designated period
• Re-issuance of My Number Card after surrendering it for personal reasons
• Re-issuance of a residence certificate after it has been cancelled due to non-residency or other reasons
• [Foreigners] Reissuance of My Number cards due to expiration of mid- to long-term residents (excluding those with a status of residence of Highly Skilled Professional No. 2 or permanent resident)

List of identity verification documents

• Identity verification documents must be within the validity period.
• Identity verification documents are limited to those whose ``name and date of birth'' or ``name and address'' match the resident record.

Note: Screenshots of digital student ID cards and digital employee ID cards are not permitted. You will need to be present to launch and operate the app.

Application location

(1) Citizens Affairs Division Citizens Counter (Only on weekdays and public holidays)
(2) Hirao branch office (weekdays only, excluding Saturdays, Sundays, and holidays)
(3) Wakabadai branch office (weekdays only, excluding Saturdays, Sundays, and holidays)
[Reception hours] 8:30 a.m. to 5 p.m. (excluding 11:45 a.m. to 1 p.m. on holidays)
　

How to receive

It will be sent to the address on your resident registration via "registered mail" or "receipt-only mail."
You will receive the envelope containing your My Number Card by hand from the post office delivery person.
　

Notes

• Notification cards, Basic Resident Registration cards, and My Number cards will be collected at the time of application. It will take some time for your My Number card to arrive, so if you need any cards in the meantime, please apply by visiting the office at the time of issue .
• Please enter the PIN number to be set on your My Number Card on the application form.
• If an issuance fee is incurred, you will be required to pay the fee when you apply for the card. Please note that the fee cannot be refunded after the application has been accepted.
• Please be sure to receive your My Number Card within the post office storage period (10 days).
• In the unlikely event that the card cannot be received within the post office storage period, the card will be returned to City Hall. To receive it, you will need to come to the main office of City Hall. The information will be stored for a certain period of time, but will be disposed of after the storage period has elapsed. Please note that a fee will be charged when obtaining a card after that.
• If there are any deficiencies in the photo, the Japan Agency for Local Government Information Systems will send a notification to reapply. Please check the notification and reapply by yourself.

Regarding the period from application to receipt

It will take approximately one month from application to receipt of your My Number Card.
If you have not received a notification within two months of applying, please contact us and we will check the issuance status.