[Personal collection] Collection of My Number card (visit to the office when issued)

In principle, the person must collect the My Number Card in person. (If the person is under 15 years old or an adult ward, the person must come to the office with a legal representative and two other people.)
If you would like a representative to receive your package due to unavoidable reasons such as illness or disability, please see here .
Note: Please understand that work or being busy is not an acceptable reason.
　

How to receive

1. Once your card has arrived at City Hall and is ready to be handed over, the city will send you a "Notification of My Number Card Reception".
2. After viewing the notice, please make a reservation for pick-up online or by phone.

• Click here to make a reservation online (My Number Card pick-up reservation site)

3. Please come to the special My Number counter on the first floor of City Hall on the date and time of your appointment with the necessary documents.
Please see the notification sent by the city for more details.
Note: Please note that the certificate cannot be issued if any of the items you bring are incomplete or missing.
　

Required documents [For those getting a card for the first time]

(1) Notification of issuance of the Individual Number Card and response form (white postcard sent by the city)
(2) One identity verification document A or two identity verification documents B (see "List of Identity Verification Documents" below)
(3) Notification card (if you have one)
(4) Basic Resident Registration Card (only if you have one)
　
If you are under 15 years of age or an adult ward, you will need the following documents:
In addition, both the person and their legal representative must be present at the office.
(5) One copy of identity verification document A or two copies of identity verification document B of the legal representative (see "List of identity verification documents" below)
(6) [If the person is under 15 years old] A copy of the family register ( not required if the person and the legal representative are from the same household or if the person's registered domicile is in Inagi City)
(7) [If the person is an adult ward] Certificate of registered matters

Required documents [For renewal/reissue]

(1) Notification of issuance of the Individual Number Card and response form (white postcard sent by the city)
(2) My Number Card (3) [Only for those who cannot bring their My Number Card] One piece of identification document A or two pieces of identification document B (see "List of identification documents" below)
　
If you are under 15 years of age or an adult ward, you will need the following documents:
In addition, both the person and their legal representative must be present at the office.
(4) One copy of identity verification document A or two copies of identity verification document B of the legal representative (see "List of identity verification documents" below)
(5) [If the person is under 15 years old] A copy of the family register ( not required if the person and the legal representative are from the same household or if the person’s registered domicile is in Inagi City)
(6) [If the person is an adult ward] Certificate of registered matters
　

　commission

Free <br id="3"/>However, in the following cases, a fee of 1,000 yen (800 yen if no electronic certificate is installed) will be charged.

• Reissuance of My Number Card due to loss, damage, defacement, or fire
• Reissuance of card due to failure to change address within the designated period
• Re-issuance of My Number Card after surrendering it for personal reasons
• Re-issuance of a residence certificate after it has been cancelled due to non-residency or other reasons
• [Foreigners] Reissuance of My Number cards due to expiration of mid- to long-term residents (excluding those with a status of residence of Highly Skilled Professional No. 2 or permanent resident)

List of identity verification documents

• Identification documents must be original and valid .
• Identification documents must match the name and date of birth or name and address on your resident registration card.

Note: Screenshots of digital student ID cards and digital employee ID cards are not permitted. You will need to be present to launch and operate the app.
Note: A photo ID can be used in place of identification for those under the age of 18 and adult wards. Please download it and have your legal guardian fill it out.

Pick up location

Citizen Affairs Division, Citizen Reception Section
[Reception date]
Weekdays and public holiday opening hours only
【Reception time】
9:00am to 4:00pm (excluding 11:30am to 1:00pm)

Notes

• When issuing your My Number card, we will check your face against the photo on the card. Please note that you will be asked to remove any masks, etc., when checking your face.
• Notification cards and Basic Resident Register cards will be collected at the time of issuance.
• It cannot be issued at the Hirao or Wakabadai branch offices.
• You will set your own PIN using the touch panel at the counter.

Regarding the period from application to receipt

It takes approximately one month from application to receipt of your My Number Card.
If you have not received a notification within two months of applying, please contact us and we will check the issuance status for you.