White Paper on Complaints and Consultations Regarding Long-Term Care Insurance Services in Tokyo

The Tokyo Metropolitan National Health Insurance Association (hereinafter referred to as the Tokyo National Health Insurance Association) accepts complaints and consultations regarding Long-Term Care Insurance services, and has published the "White Paper on Complaints and Consultations Regarding Long-Term Care Insurance Services in Tokyo," which compiles examples and statistical information on complaints received by the Tokyo National Health Insurance Association, various cities and towns in Tokyo, and the Tokyo Metropolitan Government on its website.

The complaint consultation white paper has been previously distributed for a fee, but starting from the 2015 fiscal year, it will be published on the Tokyo Metropolitan National Health Insurance Association's website, so we would like to inform you.

Please read this and make use of it to improve the quality of care services.

• Tokyo Metropolitan National Health Insurance Association "Care Service Complaint Consultation White Paper"(External Link)