Frequently Asked Questions (Consultation)

QuestionPlease tell me about cooling-off periods.

Response

If you have entered into a contract for products or services through specific transaction methods such as door-to-door sales, telephone solicitation, multi-level marketing, or door-to-door purchasing, and wish to cancel it, there is a "Cooling-Off System" that allows you to cancel the contract without reason within a certain period.
Cooling-off must be done in writing. Fill out the necessary information on a postcard and send it to the representative of the sales company and the credit company (if you have a credit contract) via registered mail or simplified registered mail.
Additionally, please make a copy of both the front and back of the postcard and keep it as evidence along with the postal receipt.
Furthermore, even if the cooling-off period has passed (8 days including the contract date for door-to-door sales, and 20 days including the contract date for multi-level marketing), do not hesitate to consult us (there may be cases where cooling-off is not possible depending on the conditions of the above sales and transaction methods).
For more details, please contact the Consumer Affairs Center of Inagi City (Consultation dedicated phone: 042-378-3738).
The necessary information to be filled out on the back of the postcard is as follows.

Notice of Contract Termination
【Contract Date】Heisei XX Year XX Month XX Day
【Product Name】XXXX
【Contract Amount】XXXX Yen
【Sales Company】XX Corporation XX Branch Manager XX
【Credit Company】YY Corporation (if a credit contract is in place)
I hereby terminate the above contract. Please refund the paid amount of XXXX Yen. Please collect the product.
Heisei XX Year XX Month XX Day
Address Inagi City XX-XX
Name XXXX