Municipal Hospital Advocacy Counseling Room (Patient Counseling Counter)
Updated: April 1, 2021
About correspondence of municipal hospital advocacy consultation
We offer face-to-face consultations and telephone consultations.
Please note that this may change depending on the situation to prevent the spread of the new coronavirus infection.
Aiming for more trustworthy hospital management
Appearance of Inagi Municipal Hospital
Entrance to Advocacy Counseling Room
What is "advocacy"?
Advocacy in English is translated as "protection of rights", "support activities" and "proxy talk activities" in Japanese.
The Municipal Hospital Advocacy Counseling Room is a consultation service for early resolution of opinions, requests, complaints, etc. from patients who use municipal hospitals and their families, from the standpoint of defending their rights and interests. We are open from May 11, 2004.
Consultations are available every Monday, Tuesday and Thursday from 9:00 am to noon.
inquiry
City Hall, Industry, Culture and Sports Department, Citizen Collaboration Division
Purpose of introduction of advocacy system
In the medical field, the position of patients and their families is generally weak, and many people find it difficult to express their dissatisfaction or doubts to the hospital. This leads to distrust and dissatisfaction with the hospital.
As a way to improve such distrust and dissatisfaction, we established a consultation room independent from the hospital and introduced this system in the belief that it would be possible to further improve the relationship of trust between the patient and the hospital by setting up an early resolution. .
What is an Advocacy Counselor?
Advocacy Counselors have extensive medical experience and are commissioned by the mayor as counselors who play a central role in promoting this system.
Specifically, we will act from the standpoint of protecting the rights and interests of patients, such as responding from consultation to resolution and reporting and opinions to the Advocacy Review Board.
What is the Advocacy Review Board?
The Advocacy Examination Committee is a third-party organization that receives reports from advocacy staff, examines problem cases for which an application for examination is made, from a fair and neutral standpoint, and recommends the results to the mayor. It consists of four judges commissioned by the mayor.
privacy issues
Patients and their families can directly consult with an advocacy counselor from a third-party standpoint. It also protects your privacy.
Outline of consultation
- Consultation days: Every Monday, Tuesday, Thursday (reservation required)
- Consultation time: From 9:00 a.m. to noon
- Venue: Municipal Hospital 1F Advocacy Counseling Room (See below)
- Contents of consultation: Opinions, requests, questions, etc. for municipal hospitals, doctors and nurses
- Cost: Free
- Reservation method: Please make a reservation by phone [042-378-2286 (reservation only)] by the day before the consultation day. Alternatively, you can apply directly at the Advocacy Counseling Room on the consultation day.
- Reservation: Citizen Collaboration Division, Industry, Culture and Sports Department, City Hall (Citizen Collaboration Division only accepts reservations.)
Inquiries about this page
Inagi City Industry, Culture and Sports Department Citizen Collaboration Division
2111 Higashi Naganuma, Inagi City, Tokyo
Phone: 042-378-2111 Fax: 042-378-5677
