City Hospital Advocacy Consultation Room (Patient Consultation Desk)
Update date: April 1, 2021
Regarding support for municipal hospital advocacy consultations
We offer face-to-face consultations and telephone consultations.
Please note that this may change depending on the situation to prevent the spread of the new coronavirus infection.
Aiming for more trusted hospital management
Exterior of Inagi City Hospital
Advocacy Counseling Room Entrance
What is “advocacy”?
The English word "advocacy" is translated into Japanese as "protecting rights," "support activities," or "representative activities."
The City Hospital Advocacy Consultation Room is a consultation desk that works to promptly resolve opinions, requests, and complaints from patients and their families using municipal hospitals, from the standpoint of defending their rights and interests. It has been open since May 11, 2004.
Consultations are available every Monday, Tuesday and Thursday from 9am to noon.
inquiry
City Hall, Industry, Culture and Sports Department, Citizen Collaboration Division
Purpose of introducing the advocacy system
In the medical field, patients and their families generally have a weak position, and many find it difficult to bring complaints or questions to the hospital, which can lead to distrust and dissatisfaction with hospitals.
As a way to improve such distrust and dissatisfaction, we have established a consultation room independent from the hospital and have introduced this system, believing that by providing early resolution, we can further improve the relationship of trust between patients and the hospital. .
What is an advocacy consultant?
Advocacy counselors are people with extensive medical experience and are commissioned by the mayor to play a central role in promoting this system.
Specifically, we work in a position that protects the rights and interests of patients, from consultations to solutions, as well as reports and opinions to advocacy review committees.
What is the Advocacy Review Committee?
The Advocacy Review Committee is a third-party organization that receives reports from advocacy staff, reviews problematic cases that have been requested for review from a fair and neutral standpoint, and recommends the results to the mayor. The committee consists of four members appointed by the mayor.
privacy issues
By directly consulting with a third-party advocacy counselor, patients and their families can discuss their concerns without hesitation and their privacy is protected.
Consultation overview
- Consultation days: Every Monday, Tuesday, and Thursday (reservation required)
- Consultation hours: 9:00 a.m. to noon (Note) As a general rule, one consultation is limited to one hour.
- Venue: Advocacy Counseling Room, 1st floor, Municipal Hospital (see map below)
- Consultation content: Opinions, requests, questions, etc. about city hospitals, doctors, and nurses
- Cost: Free
- How to make a reservation: Please make a reservation by phone [042-378-2286 (reservation only)] at least one day before the consultation date. Alternatively, you can apply directly at the Advocacy Consultation Room on the day of your consultation.
- Reservations: City Hall, Industry, Culture and Sports Department, Citizen Collaboration Division (Civic Collaboration Division only accepts reservations.)
Inquiries regarding this page
Inagi City Industry, Culture and Sports Department Citizen Collaboration Division
2111 Higashi-Naganuma, Inagi-shi, Tokyo
Phone: 042-378-2111 Fax: 042-378-5677
