Comprehensive consultation for children and families

Anxieties and worries about raising children

notice

Please feel free to talk to a counselor about anxieties and worries about child-rearing without holding them alone.
Also, please contact us if you do not know where to consult.
We will listen to your story and guide you to a consultation desk.

Consultation method

(1) Consultation by phone
042-378-6366 (Children and Families Support Center)
Date: Monday to Friday, 8:30 a.m. to 5:00 p.m. (excluding holidays and year-end and New Year holidays)
(2) Visit the office for consultation (reservation required)
The phone number is the same as (1) above.
(3) Consultation by e-mail <br id="12"/>After agreeing to the terms of use for e-mail consultation, send an e-mail from the link in the terms of use for e-mail consultation.

Terms of Use for Email Consultation

The Children and Families Support Center accepts comprehensive consultations on children and families via e-mail (cell phone e-mails are not accepted). In principle, we will reply to your inquiry by e-mail. We will get back to you within about a week. (If the Children and Families Support Center is closed for a long period of time, such as during the year-end and New Year holidays, it may take longer.) Please note that depending on the content, the response may be from a department other than the Children and Families Support Center.

• You can send a question without entering your address or name.
• If you wish to receive a response by a method other than e-mail, please indicate the method, such as mail or telephone.
• If the required items are not filled in correctly, we cannot answer.
• If you are in a hurry, please contact us by phone.
• We will not respond to repeated questions with the same purpose.
• The contents of the e-mail are limited to consultations about children and families. We will not respond to emails with other content.
• We will respond by e-mail, but please note that we may contact you by phone or other means depending on the situation, such as when it is urgent or when e-mail cannot be sent.
• Personal information entered in the form will not be disclosed to third parties without the consent of the individual.

Agree to the e-mail consultation terms of use and send an e-mail

About encryption

Email consultation uses SSL encryption technology to protect the information sent from everyone. SSL (Secure Socket Layer) is an encryption technology that protects information sent over the Internet from being seen by others.

LINE consultation and telephone consultation by Tokyo Metropolitan Government (under 18 years old also possible)

In Tokyo, we are receiving consultations via LINE and telephone.
In addition to guardians living in Tokyo, we also receive consultations from people under the age of 18.

• LINE Counseling for parents and children LINE (external link)
• Telephone (03-3366-4152) 4152 (yoikoni) telephone consultation (external link)