Frequently Asked Questions about the Basic Resident Register Card

We will answer frequently asked questions about the Basic Resident Registration Card (Registered Resident Registration Card).

Those who have a resident registry card without a photo

Regardless of whether you are moving within the city or outside the city, if you move, the card will no longer be usable.
If you wish to issue an electronic certificate, you will need to obtain a My Number card, so please consult with the municipality of your new address.

Those who have a resident registry card with a face photo

If you have moved within the city, your new address will be written on the back of your Resident Registration Card, so please bring your Resident Registration Card to the Citizens' Division or branch office. If the person in question is unable to come to the office, changes to the card information will only be accepted if someone from the same household brings the Resident Registration Card (PIN must be entered).
Those who have moved outside the city can continue to use the service by completing the procedures for continued use in the city, ward, town or village of their new location. If you wish to continue using the service, please be sure to bring your Resident Registration Card to the municipality you are moving to.
　
Note: For information regarding the continued use of the Basic Resident Registration Card, please see the "Continued Use of the Basic Resident Registration Card" page.
　
Caution: If a person who has been issued an electronic certificate through a public personal authentication service moves within or outside the city and changes the address on their resident record, the electronic certificate will become invalid.

Your new name will be written on the back of your Resident Registration Card, so please bring your Resident Registration Card to the Citizens Division or branch office. If the person in question is unable to come to the office, changes to the card information will only be accepted if someone from the same household brings the Resident Registration Card (PIN must be entered).

When the person himself/herself or a legal representative comes

Please bring your Resident Registration Card to the Citizens Division or branch office. After verifying your old PIN , you will be able to set a new PIN.

When a voluntary representative comes

You cannot change your PIN on the same day. Applicant Handwritten ( Jihitsu ) Please bring the notification of appointment of a representative. After receiving the application, we will send the “Inquiry Form” to the applicant. and ( sword ) We will send you a "Response Form" by post. Based on the response, we will process the number change.
Note: Changes to your PIN number will be made by city staff.
　
Note: If you do not know your PIN, you will be required to reset your PIN (see below). Also,
“Inquiry form and ( sword ) Please be sure to put a blind sticker on the PIN entry section of the Answer Form. If the sticker is peeled off, your report will not be accepted.

Please apply to reset your PIN at the Citizen's Division or branch office.
　
Note: To prevent fraudulent acquisition of Resident Registration Cards, identity verification has been strengthened from January 1, 2011. Along with this, the procedure for resetting the PIN has also been changed. For more information, please contact the department in charge below.

Please contact the Citizens Division or branch office using one of the following methods: The use of the relevant Resident Registration Card will be temporarily suspended .
　

1. The person or legal representative reports directly to citizen's section
2. Reported by the person or legal representative over the phone
3. Arbitrary agent notifies (see below)

Notification of appointment of a representative regarding temporary suspension of Resident Registration Card (Registered Resident Registration Card holder’s notification) Handwritten ( Jihitsu ) Please bring a document that clearly shows the relationship between the owner and the voluntary agent) and report it to the Citizens Division or branch office.
　
Caution: Your Resident Registration Card is an important identification document, so if you lose it, be sure to report it to the police station as well as to the city hall. If a notification is received by phone or from a voluntary representative, the city may mail an inquiry form to the resident registration card holder to confirm the facts.

Please submit a notification to cancel the temporary suspension of your Resident Registration Card at the Citizen's Division or a branch office.
　
Note: To prevent fraudulent acquisition of Resident Registration Cards, identity verification has been strengthened from January 1, 2011. In line with this, the procedure for lifting the temporary suspension has also been changed. For more information, please contact the department in charge below.

Currently, due to the start of the Individual Number System, the issuance of the Basic Resident Registration Card has ended on December 28, 2015, and we are not issuing any at all.
From now on, the card that will replace the Basic Resident Registration Card will be the My Number Card.