Inagi City Consumer Affairs Center (Consumer Affairs Consultation)

Regarding Consumer Life Consultation Support

We will respond to phone consultations and face-to-face consultations.
Also, please be aware that changes may occur depending on the situation regarding the prevention of the spread of COVID-19 in the future.

[Alert] New scams (CM) taking advantage of COVID-19

• Government Internet Television(external link)

Matters that consumers should be aware of for a new daily life based on examples of practicing the 'new lifestyle.'

• New Lifestyle (Consumer Affairs Agency)(External Link)

• Shopping
  In stores such as supermarkets, it is important for employees and consumers to work together to create a safe and secure shopping environment.
  We kindly ask for your cooperation in following "shopping etiquette."
• Dining Out
  When dining out, in addition to infection prevention, it is important to be considerate of not infecting others. Let's support the restaurants with everyone's cooperation.
  Depending on the restaurant, there may be restrictions on seating arrangements and meal service methods. We appreciate your understanding and cooperation.
• Utilization of Ingredients
  As a measure against COVID-19, it is important to continue being mindful of daily actions such as avoiding the "three Cs" and ensuring "physical distance between people."
  Let's practice ways to reduce food waste and adapt our meals within the "new lifestyle."

What is the Inagi City Consumer Affairs Center?

The Inagi City Consumer Affairs Center (Consumer Affairs Consultation) can be used as a consultation window when consumer troubles occur, as well as a place for gathering useful information for daily life, and as a venue for consumer courses and study sessions.

Location

• Postal Code 206-0804
• Address: 2111 Momura, Inagi City, 3rd floor of the Pal System Cooperative Federation Inagi Office (within the Inagi City Consumer Affairs Center)
• Phone 042-370-7510
• Fax 042-370-7509

• Inagi City Consumer Affairs Center
  Facility Information

Transportation Access

When using the i-Bus (Community Bus)

The bus stop for Course A and Course B is a 2-minute walk from the Consumer Affairs Center.

When using the route bus

• The nearest bus stops are Koyodai 1-chome or Koyodai. Both are a 5-minute walk from the bus stop.
• Please use the "Wakabadai" or "Nagamine" bound train from Inagi Station on the Keio Sagamihara Line.
• Please use the "Inagi Station bound" train from Wakabadai Station on the Keio Sagamihara Line.
• Please use the "Inagi Station bound" from the Nagamine area.

Consumer Consultation Office open on Saturdays and Sundays

Consumer Hotline

We will guide you to the nearest consumer consultation center.
Phone 188 (No way!)

• Consumer Affairs Agency Website(External Link)

Ministry of Agriculture, Forestry and Fisheries

• Ministry of Agriculture, Forestry and Fisheries Website(External Link)

Independent Administrative Institution National Consumer Affairs Center

• National Consumer Affairs Center Website(External Link)

Tokyo Consumer Affairs Comprehensive Center

Consultation Hours: Monday to Saturday, 9 AM to 5 PM
Consultation Phone: 03-3235-1155
Fraudulent Billing Hotline: 03-3235-2400
Older Adults Victim Hotline: 03-3235-3366
Elderly Consumer Monitoring Hotline: 03-3235-1334

• Tokyo Consumer Affairs Comprehensive Center Website(External Link)

Public Interest Incorporated Association National Consumer Life Advisor Association

Consultation Hours: Saturday and Sunday from 10 AM to noon, and from 1 PM to 4 PM
Phone: 03-5614-0189

• National Consumer Affairs Consultant Association Website(External Link)

Public Interest Incorporated Association Japan Consumer Life Advisors, Consultants, and Counselors Association

Consultation Date and Time: Sunday from 11 AM to 4 PM
Phone: 03-6450-6631

• Japan Consumer Life Advisor, Consultant, and Counselor Association Website(External Link)

Facility Use Information

Consultation Room

When you have concerns about contracts for products or services, when you have been caught up in fraudulent business practices, when you have suffered damage due to product accidents, or for various other consumer-related inquiries, specialized counselors are available to assist you. You can consult by phone or in person (please contact us in advance just in case you visit). Feel free to reach out for consultation.

• Consultation Hours: Monday to Friday (excluding public holidays and year-end/New Year) from 9:30 AM to 3:30 PM (excluding noon to 1 PM)
• Consultation Phone: 042-378-3738

Exhibition Room

We collect and disseminate information useful for daily life, including food safety, the environment, contracts, transactions, finance, and more. Various materials such as booklets, literature, videos, and DVDs related to consumer life are available for viewing. They can also be borrowed for use in study sessions, lectures, or for personal study.

• You can also use a computer connected to the internet. Please inform the reception when you wish to use it.
• Usage Hours: Monday to Friday (excluding holidays and year-end/New Year) from 9:30 AM to 5:00 PM (excluding noon to 1:00 PM)

Lecture Room

We will hold courses and meetings to promote consumer awareness. These can be used for study sessions and meetings related to consumer life. We offer room rentals to consumer organizations within the city. (User registration is required in advance.) The usage fee is free, but reservations are necessary. Reservations can be made by phone or in person starting three months prior to the usage date.

• Usage Hours: Monday to Friday (excluding holidays and year-end/New Year) from 9:30 AM to 4:30 PM (excluding noon to 1 PM)
• Reservation Phone: 042-370-7510

About the Use of Color Printers

• Eligible Users: Residents and workers in the city who use the Consumer Affairs Center
• Please fill out the application form at the Consumer Affairs Center reception and use it.
• For payment of the fees, please visit the Citizen Collaboration Division, Citizen Life Section at City Hall after printing, and make the payment at the nearest financial institution within 7 days after printing.
• The Consumer Affairs Center provides support for learning activities related to consumer life. We cannot accept printing for purposes other than consumer life activities, including commercial, political, or religious activities.

Printing fee (per sheet)

Paper Size	Full Color Printing (Single-sided)	Full color printing (double-sided)	Monochrome Printing (Single-sided)	Monochrome Printing (Double-sided)
B5, A4	10 yen	20 yen	5 yen	10 yen
B4, A3	30 yen	60 yen	5 yen	10 yen

About DVD Rentals

We offer free rentals of DVDs related to consumer affairs, including malicious business practices and finance.
The rental period is within two weeks from the date of borrowing. Please inquire at the Consumer Affairs Center reception.

• Rental DVD List (PDF 186.1KB)

About the Consumer Affairs Center Management Council

The Consumer Affairs Center Operating Council is composed of 9 members and conducts the following activities aimed at disseminating knowledge about consumer affairs to the citizens.

• PR of the Consumer Affairs Section, collection and exhibition of information and materials related to consumer affairs
• Awareness for Preventing Bank Transfer Scams and Malicious Business Practices
• Planning and holding consumer courses (cooking classes using local vegetables, parent-child harvesting experiences with local vegetables, social studies field trips for adults, etc.)
• Living Festival Event
• Consumer Awareness at the Citizens' Festival
• Provision of consumer education and information through the editing and publication of the Consumer Affairs Center Newsletter
• Support for Consumer Organizations

Instructor Dispatch System (Subsidies for Instructor Fees, etc.)

The Inagi City Consumer Affairs Center Management Council provides support such as lecturer fees to organizations that plan and operate consumer courses.

Requirements for consumer organizations eligible for instructor dispatch assistance

• A group of three or more people that includes more than half of those residing or working in the city.
• Organizations with a clear representative
• Organizations that are not intended for profit, political, or religious activities

Requirements for Courses Eligible for Instructor Dispatch

• It is a course related to consumer life activities.
• This course is not intended for profit or for activities related to specific political parties or religions.
• This is a course held at the Inagi City Consumer Affairs Center and other public facilities.
• This is a course that provides participation opportunities for citizens other than organizations.

Subsidy Amount for Instructor Dispatch and Subsidy Application

Subsidy Amount

• Instructor fee (up to the compensation standards set by the city)
• In addition to the instructor fee, costs for dispatching the instructor (up to 5,000 yen)

Subsidy Application

• Fill out the necessary information on the "Application Form for Dispatch of Consumer Group Support Instructors" in advance and submit it to the Citizen Collaboration Division, Citizen Life Section.
• Applications are limited to once per year for the same organization.

• Application Form for Dispatch of Consumer Organization Support Instructors (PDF 62.9KB)

Note: For detailed information about the instructor dispatch system, please contact the Citizen Affairs Division of the Citizen Collaboration Division at Inagi City Hall (Phone: 042-378-2111, Extension: 272).