Wide-area delivery of family register certificates, etc.

From March 1, 2024, people whose registered domicile is far away can request family register certificates and other documents at their nearest city, town or village office.
Please note that you may have to wait a long time for the certificate to be issued. Please be aware of the following points.

• (Especially in the case of multiple applications such as " from birth to death" ) It may take more than half a day.
• Due to various family registration situations, we are unable to advise you of the time required to complete the procedure.
• We may not be able to prepare all family registers on the same day.

Note: Wide-area deliveries are not available on days when the office is open on holidays.

• City Hall 1st floor, Citizens Affairs Division
• Hirao Branch
• Wakabadai branch office (i-Plaza 1st floor)

• Certificate of all family register matters (copy of family register)
• Certificate of complete removal from register (copy of removal from register)
• Revised original family register copy
• Identification code for providing electronic family register certificate
• Identification code for providing electronic certificate of removal from register

Note: You cannot request a personal certificate (excerpt).
Note: Some household registers that are not computerized cannot be claimed.
Note: Family register notes, identification cards, etc. are not eligible for wide-area delivery.
Note: As of March 1, 2020, identification codes for providing electronic certificates can be issued, but cannot be used. In the future, it is expected that it will be able to be used for passport application procedures, etc.

1. The person listed in the family register
2. 1 spouse
3. 1's direct blood relatives (parents, grandparents, children, grandchildren, etc.)

Note: You cannot request the family register of siblings after they are removed from their parents' family register due to marriage, etc.

Possible date and time for procedures

Opening hours: 8:30am to 4pm
Note: Wide-area deliveries are not available on days when the office is open on holidays.
Note: It takes time to issue a family register certificate for wide-area issuance. Please come with plenty of time. Depending on the situation of the family register, such as when requesting a family register that dates back to birth due to inheritance, the issuance may not be completed on the same day and you may have to come back the next day or later. Thank you for your understanding.

• A person who can request a family register certificate, etc. (see above) must come to the family register office in the city, ward, town or village to make a request.
• Requests cannot be made by mail or by proxy.
• To verify your identity, you will be required to present a government-issued ID with a photo (driver's license, My Number card, passport, etc.).