What to do if you cannot connect to 119 from a mobile phone?

Use a public phone without panicking, or seek help from those around you to report!

If you experience communication or call disruptions and have difficulty connecting to 119 from mobile phones, please use a public telephone, ask nearby residents or shops to call 119 for you, or go directly to the fire station for assistance.

How to make a 119 emergency call from a public phone

1. Pick up the receiver and press the red button (emergency call button).
2. If you hear a signal sound, please dial 110 or 119.
3. Coins and cards are not needed.

Location of Public Telephones

For the location of public telephones, please check the NTT East Japan website.

• NTT East Japan Website(External Link)

[Request] 119 is an emergency call for those in need of assistance!

Emergency calls to 119 should be made when fire trucks or ambulances are needed, but there is a limit to the number of emergency calls that can be received simultaneously by the fire department.
Please refrain from making emergency calls to 119 just to check if the line is working.
For information on how to make an emergency call to 119, please visit the Fire Department's website.

• Fire Department Website(External Link)

Finally

Dialing 119 is for when you need a fire truck or ambulance.
Please refrain from using it to check communication status.