Basic Resident Register Card Frequently Asked Questions

We will answer frequently asked questions about the Basic Resident Registration Card (Registered Resident Registration Card).

Those who have a Resident Registration Card with “no photo”

If you move, whether within or outside the city, your card will no longer be usable.
If you wish to issue an electronic certificate, you will need to obtain a My Number Card, so please consult with the city, town or village office of your new address.

Those who have a Resident Registration Card with a face photo

If you have moved within the city, your new address will be written on the back of your Resident Registration Card, so please bring your Resident Registration Card to the Citizens' Division or branch office. If the person in question is unable to come to the office, changes to the card information will only be accepted if someone from the same household brings the Resident Registration Card (PIN must be entered).
Those who have moved outside the city can continue to use the service by completing the procedures for continued use in the city, ward, town or village of their new location. If you wish to continue using the service, please be sure to bring your Resident Registration Card to the municipality you are moving to.
　
Note: For information regarding the continued use of the Basic Resident Registration Card, please see the "Continued Use of the Basic Resident Registration Card" page.
　
Caution: If a person who has been issued an electronic certificate through a public personal authentication service moves within or outside the city and changes the address on their resident record, the electronic certificate will become invalid.

Your new name will be written on the back of your Resident Registration Card, so please bring your Resident Registration Card to the Citizens Division or branch office. If the person in question is unable to come to the office, changes to the card information will only be accepted if someone from the same household brings the Resident Registration Card (PIN must be entered).

If the person or legal representative comes

Please bring your Resident Registration Card to the Citizens Division or branch office. After verifying your old PIN , you will be able to set a new PIN.

When a voluntary representative comes

You cannot change your PIN on the same day. Please bring the applicant's handwritten proxy appointment notification. After receiving the application, we will mail an “inquiry and response form” to the applicant. Depending on the answer, the number will be changed.
Note: Changes to your PIN number will be made by city staff.
　
Note: If you do not know your PIN, you will be required to reset your PIN (see below). Also,
Be sure to put a blind sticker on the PIN code section of the Inquiry/Response Form. If the sticker is peeled off, the notification will not be accepted.

Please apply to reset your PIN at the Citizen's Division or branch office.
　
Note: In order to prevent fraudulent acquisition of Resident Registration Cards, identity verification has been strengthened since January 1, 2011. Accordingly, the procedure for resetting PIN numbers has also changed. For details, please contact the department in charge below.

Please contact the Citizens Division or branch office using one of the following methods: The use of the relevant Resident Registration Card will be temporarily suspended .
　

1. The person or legal representative must report directly to the Citizens' Affairs Division
2. The person himself/herself or his/her legal representative reports by telephone
3. Notification by a voluntary representative (see below)

Please submit a notification of appointment of agent regarding temporary suspension of Resident Registration Card (written by the Resident Registration Card holder and clearly indicating the relationship between the holder and the voluntary agent) to the Citizens Affairs Division or a branch office.
　
Caution: Your Resident Registration Card is an important identification document, so if you lose it, be sure to report it to the police station as well as to the city hall. If a notification is received by phone or from a voluntary representative, the city may mail an inquiry form to the resident registration card holder to confirm the facts.

Please submit a notification to cancel the temporary suspension of your Resident Registration Card at the Citizen's Division or a branch office.
　
Note: To prevent fraudulent acquisition of Resident Registration Cards, identity verification has been strengthened from January 1, 2011. In line with this, the procedure for lifting the temporary suspension has also been changed. For more information, please contact the department in charge below.

Currently, the issuance of Resident Registration Cards has ended on December 28, 2015 due to the start of the Individual Number System, and no more cards are being issued.
From now on, the card that will replace the Resident Registration Card will be the My Number Card, so if you wish to obtain one, please refer to " About My Number Card (Individual Number Card) " to obtain one.