When your My Number Card (personal number card) is lost, burned, or damaged

If you lose your My Number Card, please follow the procedure below.

1. First, to prevent card misuse, please contact the call center below and complete the temporary suspension procedure.
2. After the vehicle has stopped, please report the lost item to the nearest police box or police station. Please note that you will need the receipt number for your lost item notification in the future when reissuing your Individual Number Card, so please be careful not to lose it.
3. If you have lost your My Number Card and wish to have it reissued, please complete the procedures at City Hall or a branch office (fees apply).
4. If your lost card is found, the suspension will be lifted, so please go to City Hall or a branch office to complete the procedure.

My Number Card Temporary Suspension Contact Information

Suspension of My Number Card due to loss or theft is accepted 24 hours a day, 365 days a year.

• My Number comprehensive toll-free number

0120-95-0178 (free)

• Personal number card call center (nationwide common navigation dial)

0570-783-578 (charged)
　

If your My Number Card is lost, burned, or damaged, you can apply for its cancellation and reissue at City Hall or a branch office. If you would like to have your My Number Card reissued, please click here .

It will take approximately one and a half months from the time you apply for a reissue of your My Number Card to the time you receive it.

If your lost My Number Card is found, you will be able to use it again by completing the suspension cancellation procedure. Procedures can be completed at City Hall or a branch office.

Required documents

Application by the person

• Discovered My Number Card

[For those who have issued digital signature certificates]
Even if you unsuspend your My Number card, the electronic signature certificate will not be automatically cancelled. After unsuspending your My Number card, you will need to go through the process of revoking and reissuing it. In that case, you will need to enter the PIN number (two types: 4 digits and the electronic signature certificate) for the My Number card that was found.

Agent application

Please contact us for more information.
Note: In the case of a voluntary proxy application, the suspension cannot be canceled on the same day.