What should I say when calling a fire or ambulance?
Updated: August 31, 2015
When calling 119, do not panic and tell the following in an easy-to-understand manner.
(1) First, answer clearly whether it is a fire or an ambulance.
Examples: "It's a fire." "It's an emergency."
(2) Accurately answer the location (address, target), name, and phone number.
Example: "This is ○○ from the Inagi Fire Station, 2111 Higashi-Naganuma, Inagi City. The phone number is 042-377-7119."
(3) Respond to what happened (where and how much), injuries and illnesses (where and since when).
Example: "The cafeteria is on fire on the XX floor of the XX building."
A XX-year-old man was injured in a collision between a car and a 50cc motorcycle in front of XX.
(4) Answer if there are any people who failed to escape.
Note: If you do not know the address when you are away from home, please tell us the address of a telephone pole, target building (public building, convenience store, bus stop), intersection, etc.
Inquiries about this page
Inagi City Fire Department Headquarters Security Division
2111 Higashi Naganuma, Inagi City, Tokyo (Inagi Fire Station)
Phone: 042-377-7119 Fax: 042-377-0119