City Hospital Advocacy Consultation Room (Patient Consultation Desk)

We offer face-to-face consultations and telephone consultations.
Please note that this may change depending on the situation to prevent the spread of the new coronavirus infection.

What is “advocacy”?

The English word "advocacy" is translated into Japanese as "protecting rights," "support activities," or "representative activities."

The City Hospital Advocacy Consultation Room is a consultation desk that works to promptly resolve opinions, requests, and complaints from patients and their families using municipal hospitals, from the standpoint of defending their rights and interests. It has been open since May 11, 2004.

Consultations are available every Monday, Tuesday and Thursday from 9am to noon.

inquiry　

City Hall, Industry, Culture and Sports Department, Citizen Collaboration Division

In the medical field, patients and their families generally have a weak position, and many find it difficult to bring complaints or questions to the hospital, which can lead to distrust and dissatisfaction with hospitals.
As a way to improve such distrust and dissatisfaction, we have established a consultation room independent from the hospital and have introduced this system, believing that by providing early resolution, we can further improve the relationship of trust between patients and the hospital. .

Advocacy counselors are people with extensive medical experience and are commissioned by the mayor to play a central role in promoting this system.
Specifically, we work in a position that protects the rights and interests of patients, from consultations to solutions, as well as reports and opinions to advocacy review committees.

The Advocacy Review Committee is a third-party organization that receives reports from advocacy staff, reviews problematic cases that have been requested for review from a fair and neutral standpoint, and recommends the results to the mayor. The committee consists of four members appointed by the mayor.

By directly consulting with a third-party advocacy counselor, patients and their families can discuss their concerns without hesitation and their privacy is protected.

• Consultation days: Every Monday, Tuesday, and Thursday (reservation required)
• Consultation hours: 9:00 a.m. to noon (Note) As a general rule, one consultation is limited to one hour.
• Venue: Advocacy Counseling Room, 1st floor, Municipal Hospital (see map below)
• Consultation content: Opinions, requests, questions, etc. about city hospitals, doctors, and nurses
• Cost: Free
• How to make a reservation: Please make a reservation by phone [042-378-2286 (reservation only)] at least one day before the consultation date. Alternatively, you can apply directly at the Advocacy Consultation Room on the day of your consultation.
• Reservations: City Hall, Industry, Culture and Sports Department, Citizen Collaboration Division (Civic Collaboration Division only accepts reservations.)