About the multilingual interpretation service for 119 calls, etc.

We operate a simultaneous interpretation service by a telephone interpreter operator in order to smoothly respond to 119 calls from people who have difficulty communicating in Japanese, such as foreigners living or working in Inagi City, and at disaster sites. .

Operation start date

April 9, 2018

supported language

• Five languages: English, Chinese, Korean, Portuguese, and Spanish (available 24 hours a day, 365 days a year)
• 6 languages: Thai, Vietnamese, Tagalog, French, Russian, Nepali

Response to reports

By making a three-way call between the dispatcher, the foreign caller, and the operator, it is possible to obtain accurate information, shorten the time required to issue a dispatch order, and provide verbal guidance on first aid.

Responding to fires and emergency situations

By using mobile phones owned by the ambulance crews to alternately talk to the operator, the volunteers working at the fire/emergency scene and the injured can obtain detailed information about the injured and sick, and the communication with the hospital. Information can be shared and appropriate measures can be taken.