Regarding multilingual interpretation services for calls to 119, etc.

In order to facilitate calls to 119 from people who have difficulty communicating in Japanese, such as foreigners living or working in Inagi City, and responding at disaster sites, we operate a simultaneous interpretation service by telephone interpreters. .

Operation start date

April 9, 2018

supported language

• 5 languages: English, Chinese, Korean, Portuguese, and Spanish (Available 24 hours a day, 365 days a year)
• 6 languages: Thai, Vietnamese, Tagalog, French, Russian, Nepali (Available 365 days a year from 10am to 6pm during daytime hours)

Response when reporting

By making a three-way call between the dispatcher, the foreign whistleblower, and the operator, accurate information can be obtained, reducing the time it takes to get dispatch orders, and making it possible to provide verbal guidance on first aid.

Fire/emergency response

By using the mobile phones owned by emergency teams and the injured and sick people working at fire/emergency sites, etc., they can take turns talking with operators, allowing them to obtain detailed information about the injured and sick, and improve communication with hospitals. Information sharing and appropriate measures can be taken.