"WakaNavi Alpha" consultation service for young people and their guardians (Tokyo)

We provide counseling to young people, generally 18 years of age or older, and their families, who have vague concerns about interpersonal relationships, work, or vague concerns. Please feel free to contact us with any questions.

Telephone consultation

• Phone number 03-3267-0808
• Reception hours: Monday to Saturday, 11:00 a.m. to 11:00 p.m. (excluding year-end and New Year holidays)　　

The contents of your consultation will be kept strictly confidential.
Consultation is free. However, call charges associated with use will be borne by the consultant.

Email consultation

Membership registration is required for email consultation only. After registration, you can log in with your password and consult using the dedicated form.
We are available to answer your inquiries 24 hours a day.
Consultations are free of charge. However, communication charges and other costs incurred will be borne by the person seeking consultation.
We usually reply within 3 to 7 days, but depending on the content of your inquiry and our workload, it may take around 10 days for us to reply.
The information you enter will not be used for any purpose other than consultation.
Responses will be sent by email from "WakaNavi Alpha," so please add the "wakanavi-tokyo.net" domain to your allowed receiving settings before using the service.

LINE consultation

LINE consultation requires friend registration. The Tokyo Metropolitan Government's official ``Consultation Hot LINE@Tokyo'' youth general consultation service is the gateway to WakaNavi α.
If you live outside Tokyo, please contact the consultation desk of your prefecture or ward/municipality.
If consultation is not possible, such as during busy times or outside of reception hours, an automatic response will guide you.

• Reception hours: Monday to Saturday, 11:00 a.m. to 11:00 p.m. (excluding year-end and New Year holidays)

Interview consultation

During telephone or email consultations, we will guide you to face-to-face consultations based on requests from you or your family or at the discretion of our consultants.
We will listen to your details, sort out your issues, and work with you to find a support organization that suits you.
Consultations at our office are by appointment only (closed on Saturdays, Sundays, holidays, and New Year's holidays).
When making a reservation, we will confirm your real name, age, address (city, town, or village), and phone number.
The consultation room is located in Shinjuku. Details will be provided at the time of reservation.
If necessary, we can introduce you to a support organization that suits you, or a WakaNavi α counselor can accompany you to the support organization.
Consultations are free. Transportation costs associated with visiting the office will be borne by the consultant.
First of all, please contact us by phone, email, or LINE.
Please refer to the links below for details on various consultations.
Interview consultations are also available online.