At the time of application, visit the agency method (application for issuance of my number card)

In the application-on-office method, when applying for a My Number Card, you must come to the city hall or a branch office and apply, and then receive the card at your home (resident registration place) by registered mail or by mail that is only for you to receive the card.
(1) Apply for a card at City Hall or a branch office → (2) Receive the card at your home (resident registration place), etc.
A government-issued identity verification document with a photo is required. If you do not have a government-issued identity verification document with a face photo, please apply by visiting the office at the time of issuance.
If you would like to check the types of application methods, please click here .

Application method [For those who are getting a card for the first time]

Please bring the necessary documents to the Citizens Section Citizens' Counter, Hirao/Wakabadai branch office, and apply in person.

Required documents

(1) Face photo (taken within the last 6 months, 4.5cm long x 3.5cm wide, no background, no hat)
(2) Identity verification documents A2 points or A1 points + B1 points (see "List of identity verification documents" below)
(3) Notification card (only for those who have it)
(4) Basic Resident Register card (only for those who have it)
　
If the person is under 15 years of age or an adult ward, the following documents are also required.
In addition, both the person and their legal representative must be present at the office.
(5) Two pieces of identification documents A or one piece of identification documents A and one piece of identification documents B of the legal representative (see "List of identification documents" below)
(6) [If the person is under 15 years old] A copy of the family register (not required if the person and the legal representative are from the same household or if the person's registered domicile is in Inagi City)
(7) [If the person is an adult ward] Certificate of registered matters

How to apply [for renewal/reissuance]

Please bring the necessary documents to the Citizens Section Citizens' Counter, Hirao/Wakabadai branch office, and apply in person.

Required documents

(1) A photograph of your face (taken within the last six months, 4.5 cm long x 3.5 cm wide, with no background and no hat)
(2) My Number Card
(3) [Only for those who have lost their My Number Card] Two pieces of identity verification document A or one piece of identity verification document A and one piece of identity verification document B (see "List of identity verification documents" below)
　
If the person is under 15 years of age or an adult ward, the following documents are also required.
In addition, both the person and their legal representative must be present at the office.
(4) Two pieces of identification documents A or one piece of identification documents A and one piece of identification documents B of the legal representative (see "List of identification documents" below)
(5) [If the person is under 15 years old] A copy of the family register (not required if the person and the legal representative are in the same household or if the person’s registered domicile is in Inagi City)
(6) [If the person is an adult ward] Certificate of registered matters
　

commission

Free <br id="3"/>However, in the following cases, a fee of 1,000 yen (800 yen if the electronic certificate is not installed) will be charged.

• Reissuance of My Number Card due to loss, damage, defacement, or fire
• Reissuance of card due to failure to change address within the designated period
• Re-issuance of My Number Card after surrendering it for personal reasons
• Re-issuance of a residence certificate after it has been cancelled due to non-residency or other reasons
• [Foreigners] Reissuance of My Number cards due to expiration of mid- to long-term residents (excluding those with a status of residence of Highly Skilled Professional No. 2 or permanent resident)

List of identification documents

• Identity verification documents must be valid.
• Identity verification documents are limited to those whose "name and date of birth" or "name and address" match the resident card.

Note: Screenshots of digital student ID cards and digital employee ID cards are not permitted. You will need to be present to launch and operate the app.

Application place

(1) Citizens Affairs Division Citizens Counter (Only on weekdays and public holidays)
(2) Hirao branch office (weekdays only, excluding Saturdays, Sundays, and holidays)
(3) Wakabadai branch office (weekdays only, excluding Saturdays, Sundays, and holidays)
[Reception hours] 8:30 a.m. to 5 p.m. (excluding 11:45 a.m. to 1 p.m. on holidays)
　

How to receive

It will be sent to the address on your resident registration via "registered mail" or "receipt-only mail."
You will receive the envelope containing your My Number Card by hand from the post office delivery person.
　

Notes

• The notification card, basic resident register card, and my number card will be collected at the time of application. It will take some time to receive your My Number Card, so if you need various cards during that time, please apply at the time of issuance .
• Please fill in the application form with the PIN to be set on your My Number Card.
• If there is an issuance fee, please pay the fee when you apply for the card. Please note that refunds cannot be made after the application is received.
• Please be sure to receive your My Number Card within the post office storage period (10 days).
• If the card is not received within the storage period of the post office, the card will be returned to the city hall. It is necessary to have next agency to city hall central government office to receive. We will keep it for a certain period of time, but we will discard it after the storage period. Please note that a fee will be charged when you obtain the card after that.
• If there are any inadequacies in the photo, the Japan Agency for Local Authority Information Systems will send a notice of re-application. Please check the notification and apply again by yourself.

About the period from application to receipt

It will take approximately one month from application to receipt of your My Number Card.
If you have not received a notification within two months of applying, please contact us and we will check the issuance status.