Doubts and questions about My Number

Please refer to the following if you have any questions about My Number.

If you have any other questions or concerns regarding My Number, please contact the My Number General Toll Free Number or Citizens Division.

My number general toll free number

[Telephone number] 0120-95-0178 (free)
[Reception hours] Weekdays 9:30 a.m. to 8 p.m. Saturdays, Sundays, and holidays 9:30 a.m. to 5:30 p.m. (excluding year-end and New Year holidays from December 29 to January 3)
Note: Suspension due to loss of My Number Card is available 24 hours a day, 365 days a year.
　
[If you cannot connect to the above dial with some IP phones, etc. (charges apply)]
・Regarding My Number System 050-3816-9405
・Regarding “Notification Card” and “Individual Number Card” 050-3818-1250

[Toll-free number available in English, Chinese, Korean, Spanish, and Portuguese]
・ Regarding the My Number system 0120-0178-26
・Regarding “Notification Card” and “Individual Number Card” 0120-0178-27
　

Inagi City Hall Citizens Division

[Telephone number] 042-378-2111
[Reception hours] 8:30 a.m. to 5:00 p.m. (general inquiries)
8:30 a.m. to 4:30 p.m. (My number card issuance reservation)
(Only on weekdays and public holidays. However, on public holidays, 11:45 a.m. to 1:00 p.m. is excluded.)